Terms and Conditions

Le Manoir General Terms and Conditions

Programme and Availability

Minding Manners International reserves the right to modify the assortment of etiquette and other programmes and sessions including dates, times, availabilities and prices according to the constraints imposed by the directors, partners and suppliers. Minding Manners International also reserves the right to inform the consumer about the above modifications.

In the case of prolonged unavailability of a programme, Minding Manners International will propose to the consumer an equivalent substitute course or the total reimbursement of the original course.

Prices

Prices are given in GBP - British Pound Sterling - and are exclusive of VAT. They are effective at the time of the order’s validation by the consumer.

Payment

The accepted method of payment is bank wire transfer. For any other method of payment, please contact Minding Manners International by telephone at + 44 (0)20 393 00877 or by email.

Programme Dates and Timetables

Minding Manners International reserves the right to modify the course schedules and places at any time. In case of complete cancellation of a course by Minding Manners International, we commit ourselves to reimbursing the cost paid to us for your training course (this does not include travel, external accommodation or any other aspects related to the course as travel insurance - see below- is suggested) or to rescheduling the course to a later date.

Language

The courses are given in English and participants in scheduled 'group' sessions should have a good working knowledge of English at the equivalent of B2 in the CEFR (Common European Framework of Reference for Language skills)

Reception of Foreign Participants

Each participant is responsible for his or her visa, travel and other administration arrangements.

International participants are responsible for their own visa arrangements. We regret that we are unable to provide advice on visa requirements as each person and country situation varies. Please visit https://france-visas.gouv.fr/en/web/france-visas/tourist-or-private-visit for official guidance.

It is strongly advised that all potential participants requiring a visa make the relevant applications well in advance as exceptions to the company refund policy cannot be made.

The following may be helpful, but is not ‘official’:

If you require a visa, there are two options: A Schengen visa or a French visa. A Schengen visa is valid in all the Schengen countries (Austria, Belgium, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, and Switzerland). The French Tourist visa permits you to stay in France. Aside from cases when your visa is marked as a Limited Territorial Validity visa, in general, you are permitted to travel with this visa to the other Schengen countries within the valid period; however, we encourage you to research this on your own as different countries may have different requirements.

Usually, a Schengen tourist visa is not required for short stays for nationals of most European countries, Australia, Canada, Japan, Malaysia, UAE or USA.

If a tourist visa is required for your nationality, please apply to the French Embassy or French Consulate in your country of residence.

Audio/Visual

The video or audio recording by a participant of any programme given by Minding Manners International is prohibited unless agreed in writing. Photos taken by Minding Manners International that are given to the participants are not to be used on social media without each participant's approval.

Occasionally, Minding Manners International will film or photograph a programme, or segment of a programme, for internal or external marketing purposes. Participants who do not wish to be included must advise Minding Manners International in writing no less than ten working days before the programme commencement date.

Insurance

Minding Manners International maintains Business Liability Insurance through parent company International Etiquette and Protocol Academy of London Ltd.

Each participant shall be regarded as carrying his or her own risk for personal injury or loss of property during the programme.

Each participant has access to a personal safe in her or his room. All valuables, including but not limited to passport, jewellery, laptops, money and other valuables must be stored in this safe. The valuables and personal objects of participants that are kept in the safe are insured against burglary, fire and water-induced damages up to 2,600 EUROS. Participants are required to have their own insurance for personal belongs above that amount.

We strongly recommend that, at the time of booking your travel, you take out a travel insurance policy of your choice. The policy taken should include loss of deposit/registration fee through cancellation, medical insurance, loss or damage to personal property, financial loss through disruption to accommodation or travel arrangements due to business failures, strikes or other industrial action, other Force Majeure occurrences or Acts of God.

It is the responsibility of each participant or, if under the age of 18 years old, the responsibility of the participant's parent/guardian to ensure that they, or their children, are covered.

Minding Manners International does not assume responsibility for adverse reactions to food consumed or items participants may come in contact with or any other adverse medical conditions sustained during a programme, course or visit.

Minding Manners International is not responsible for participants during transportation between their home/hotel and the course location.

In addition to the above, Minding Manners International is in no way responsible for any claims concerning insurance.

Booking Terms and Conditions

If you work for the media directly or indirectly, disclose it on the Registration Form. To write an article of any sort, written permission is required from our Managing Director, Tamiko Brown-Zablith.

A registered place is only confirmed once we have received your deposit or payment in full. You will receive a payment receipt and a Letter of Confirmation. Venue details are included in the Letter of Confirmation.

Admissions Requirements for The French Touch®

Registration for this programme is reserved for women 21 years and older. There is no upper age limit.

Participants must have a level of spoken English sufficient to allow active participation in the course (we recommend an English Language level equivalent to B2 on the CEFR (the Common European Framework of Reference for Languages).

Participants must submit a completed Registration Form, including the last five digits of her passport. (The actual passport will be requested on the day of your arrival.)

Participants must hold a passport valid for the duration of the course plus three months, obtain the applicable visa, if required, submit a CV (resumé), as well as a personal statement of motivation highlighting her interest in the programme.

We strongly recommend that you take out Travel and Cancellation Insurance in case you must amend your plans for any reason.

Payment of the programme fee, accommodation fee and applicable taxes. Payment is due at least, six weeks prior to the commencement date.

Non-Disclosure and Privacy

The participant shall respect, protect and maintain the privacy and confidentiality of all Information relating to the other parties (participants, trainers, staff, etc.) and shall not divulge any Information to any person without prior written authorisation from the party involved. People working directly or indirectly for the media must inform the school via the Registration Form.

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Cancellation and Reimbursement Conditions

Minding Manners International Cancellation

While best efforts are always made to ensure that programmes run as scheduled, we do reserve the right to modify or cancel a course at any time. A refund will be issued for the direct course fees paid or, where possible, a transfer to another course.

Client Cancellation

For group sessions of two days or less, cancellations made more than four-weeks prior will be refunded at 70% of the total registration fee.

No refunds for group sessions of two days or less will be issued for cancellations made less than four weeks before the start of a course.

No refunds on group sessions of three days or more will be issued for cancellations made less than eight-weeks before the start of a course.

For group sessions of three days or more, cancellations made more than eight-weeks prior will be refunded at 70% of the total registration fee, with exception to the Certification and Train-the-Trainer programmes.

Certification and Train-the-Trainer cancellation and reimbursement conditions are subject to their relative Agreements.

All sales for individual, bespoke or customised courses are final. Refunds will not be given.

Force Majeure

Minding Manners International will use its best endeavours to carry out the Agreement as agreed but will not be liable for the loss (whether direct or consequential) suffered by the Client, in the event of Minding Manners International being unable to complete work in whole or in part due to matters beyond its reasonable control, which expression shall include (but shall not be limited to) acts of God including tempest, fire, earthquakes, or natural disaster; government sanction, embargo, import or export regulation or order; illness, failure in the transportation of equipment, machinery or personnel or in the provision of any utility including power, gas, water, or communication services; labour disputes, including strikes, lockouts, boycotts or other industrial action; war, civil war, sabotage or act of terrorism.

Confidentiality and Relationships

During the term of engagement or Agreement, and for a period of 12 months after completion, the Client will not offer or permit the employment of, hire as an independent consultant, any of the consultants, contractors, partners, lecturers, trainers and/or alliances concerned in the assignment.

In the event that such employment does take place, compensation equivalent to the cost of one year’s full-time fees for the consultant, contractor, partner, lecturer, trainer and/or alliance will be payable to Minding Manners International.

Copyright and Intellectual Property

Minding Manners International shall retain ownership of Intellectual Property Rights and all copyright in any workbooks, PowerPoints, manuals or other materials supplied, unless specific agreement is made in writing to assign rights to the Client, as such, all materials provided, either directly or indirectly, are proprietary information of Minding Manners International and are to be used solely for the individual programme for which they are prepared, for instance, they may not be reproduced for usage with another client or programme.

Website Terms and Conditions

The terms ‘Minding Manners’, 'Minding Manners International', ‘International Etiquette and Protocol Academy of London’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Suite 81, 272 Kensington High Street, London W8 6ND, England, UK. Our CRN is 09869223. The terms ‘you’ or ‘consumer’ or ‘client’ or ‘participant’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

This website includes links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Minding Manners International's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England.

Governing Law and Jurisdiction

These conditions and our relationship are governed by and interpreted in accordance with English law. A claim may only be brought against us if it can be brought in English law without reference to the law of any other country.

Minding Manners International is a trading name for International Etiquette and Protocol Academy of London Ltd, registered in England and Wales. CRN: 09869223. VAT Number: GB 243749586. Registered Address: Suite 81, 272 Kensington High Street, London W8 6ND, England, United Kingdom